Warranty
Here at The Seamoss Jungle, our goal is to provide top-notch quality products and ensure your complete satisfaction. We want you to be thrilled with your purchase. However, we understand that sometimes a product might get damaged during shipping or unexpected issues may arise, entitling you to a warranty claim. Rest assured, we're here to make things right.
We stand by the legally required warranty for all our products. If you come across a defect in the product – or if you should have noticed it – please get in touch with us within a reasonable period. A reasonable period, in any case, is a minimum of two months. Depending on the situation, a longer period might also be acceptable. When you reach out to us promptly, we'll make arrangements for a replacement or refund.
Complaints Process
Our aim at The Seamoss Jungle is to handle any complaints with speed and efficiency. If you're dissatisfied with a product or our service, please follow these steps:
-
Contact us: To initiate the process, get in touch with us by sending an email to theseamossjungle@gmail.com or calling us at +31634578120. Please provide comprehensive details about the issue, including your order information and any relevant specifics.
-
Thorough examination: Once we receive your complaint, we will conduct a thorough investigation into the matter. If necessary, we may reach out to you for additional information to ensure a comprehensive understanding of the situation.
-
Offering a solution: After a careful review of your complaint, we will propose an appropriate solution. This solution could range from providing a replacement product to issuing a refund for the total purchase amount.
-
Ongoing communication: We will stay in regular contact to keep you updated on the progress and the steps we're taking to address your complaint. Our goal is to ensure a transparent and efficient process.
ODR-Platform
If you're an EU consumer facing a dispute related to an online purchase, you can make use of the Online Dispute Resolution platform (ODR platform). This online platform enables you to submit a complaint and handle the entire dispute resolution process online. For more information and access to the ODR platform, please visit: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN
Get in Touch
Should you have any inquiries about our warranty, complaints process, the ODR platform, or any other matters, please don't hesitate to reach out. You can contact us via email at theseamossjungle@gmail.com or give us a call at +31634578120. Our dedicated team is ready to assist you and ensure that any complaints or issues are promptly and satisfactorily resolved.